Is the integration official?

Yes. The Salla connection uses official OAuth, and messages are sent over Meta's official WhatsApp Cloud API.

Do I need a new WhatsApp number?

You need a number dedicated to WhatsApp Business. It can be a new number, or your current one if it is not tied to a personal WhatsApp account.

Do I need a developer?

No. The connection is one click in the dashboard, and messages are built by drag and drop.

What if I have more than one store?

Each Barqia account belongs to one store and one number. Multiple stores run as separate accounts so each store's data stays isolated from the others.

WhatsApp Business for Salla stores

Your Salla store already knows when a cart was left, when an order was placed, and when its status changed. Barqia turns those events into WhatsApp messages that reach the customer at the right moment — over Meta's official API, not an unofficial number.

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What syncs from Salla

Orders, carts and order-status changes arrive in Barqia through Salla's webhooks the moment they happen. Products sync too, so you can send a catalog item inside a conversation without copy-paste.

What you can automate

A reminder for a customer who left a cart, a confirmation request for cash-on-delivery orders before you ship, and a notice when the order ships and when it arrives. Each message is built on a Meta-approved template and sent in your store's own Arabic.

Answering the customer afterwards

When the customer replies, the conversation opens in a shared inbox your whole team can see, with their Salla orders alongside it. Nobody needs a second tab open to answer "where is my order?".

How to start

1Create a Barqia account and activate your WhatsApp Business number through Meta's embedded signup.
2In the Barqia dashboard, click Connect Salla and approve the store permissions.
3Pick the events to automate: abandoned cart, COD confirmation, order status.
4Get your message templates approved by Meta, then switch it on.

Common questions

Is the integration official?: Yes. The Salla connection uses official OAuth, and messages are sent over Meta's official WhatsApp Cloud API.
Do I need a new WhatsApp number?: You need a number dedicated to WhatsApp Business. It can be a new number, or your current one if it is not tied to a personal WhatsApp account.
Do I need a developer?: No. The connection is one click in the dashboard, and messages are built by drag and drop.
What if I have more than one store?: Each Barqia account belongs to one store and one number. Multiple stores run as separate accounts so each store's data stays isolated from the others.