Order status notifications on WhatsApp
The single most common message a store receives is: where is my order? That question does not need an employee — it needs a notification at the right time.
Every status change becomes a message
When an order's status changes in Salla or Zid, Barqia sends the notice written for that specific state — not one generic message for all of them.
You choose which states send
Not every change deserves a message. Turn on the ones your customer cares about — prepared, shipped, delivered — and silence the rest, so a useful notice does not become the noise that gets you blocked.
And the question that remains
When the customer replies to a notice, their conversation opens in the inbox with the order attached, so an agent answers from inside the same context instead of hunting for an order number.
Common questions
- Can I include a tracking number?
- Yes — order fields, including a tracking number when your store provides one, can be inserted into the template text.
- Do these messages get charged by Meta?
- Template messages fall under Meta's own pricing by category and destination country. Barqia shows you the usage; the pricing itself is Meta's, not ours.
- What about a customer who does not want notices?
- They can opt out, and that is honoured automatically in everything sent afterwards.
- Does it work without an online store?
- Yes — through the public API, for anyone connecting their own system.