Abandoned cart recovery over WhatsApp
An abandoned cart is rarely a refusal — it is an interruption: a distraction, an unanswered question, hesitation over payment. One message at the right moment reopens the door, and WhatsApp gets read where email does not get opened.
A delay you choose
You set how long after abandonment the reminder goes out, how many reminders there are, and how far apart. The sequence stops on its own if the customer completes the order before the next one is due.
A message that carries the cart
The reminder carries the customer's name, what was in the cart, and the link to finish. A message that just says "complete your order" reads as an ad; one that names what they left reads as service.
And if the customer replies?
Their reply opens a conversation in the shared inbox, where an agent takes it or the AI assistant answers the question about shipping or sizing. More carts come back from an answer than from a discount.
Common questions
- Is this allowed on WhatsApp?
- Yes, within Meta's rules: the reminder is sent on an approved template, to someone who left their details in your store, and with a way to opt out.
- Does it work with Salla and Zid?
- Yes — Salla and Zid connect directly, and abandoned carts arrive automatically with no file uploads.
- How many reminders should I send?
- That is your call and the platform lets you set it. The real answer shows up in your own reports, because every store and market differs — which is why we will not quote you a number.
- Can I exclude some customers?
- Yes — and anyone who opts out is automatically excluded from every later campaign and reminder.