Turn WhatsApp into a help desk
One number, a whole team: every conversation becomes a ticket with an owner, a status and a response time — and a satisfaction score after every resolution.
What slows you down, and how Barqia ends it
تم تأكيد موعد الخدمة:
🛠️ صيانة تكييف
🗓️ الثلاثاء ١٠:٠٠ص
📍 حي الياسمين
سيصلك الفني في الموعد المحدد.11:24 ✓✓
Today: Messages lost between agents
Real tickets on top of the conversation
Any conversation opens as a numbered ticket with a status and an owner. Public replies reach the customer on WhatsApp; internal notes stay with the team. Every change is recorded in the ticket's history.
Today: Nobody knows who is answering whom
Teams, shifts and permissions
Auto-route to the least-busy agent, restrict an employee to their own chats plus the unassigned queue, or narrow that queue to their team. The shift sweep releases the chats of anyone who has clocked off instead of leaving them stranded.
Today: The same questions, every day
Knowledge base and AI assistant
Write the approved answers once; agents insert them in a click and the AI assistant replies with them after hours — handing off to a human the moment a question falls outside its scope.
Today: No measure of support quality
CSAT and reporting
A rating request after the conversation closes, and a dashboard measuring first-response and resolution time per agent — from your real conversations, not estimates.
Common questions
- How many agents can share one number?
- It depends on the plan: 3 seats on Starter, 8 on Pro, 20 on Advanced — and extra seats can be added monthly.
- Does an employee see every conversation?
- You decide. An employee can be limited to their assigned chats plus the unassigned queue, to their team, and to specific numbers/branches — and those limits apply to the list, the open, the send, the kanban board and search alike.