How many agents can share one number?

It depends on the plan: 3 seats on Starter, 8 on Pro, 20 on Advanced — and extra seats can be added monthly.

Does an employee see every conversation?

You decide. An employee can be limited to their assigned chats plus the unassigned queue, to their team, and to specific numbers/branches — and those limits apply to the list, the open, the send, the kanban board and search alike.

Turn WhatsApp into a help desk

One number, a whole team: every conversation becomes a ticket with an owner, a status and a response time — and a satisfaction score after every resolution.

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What slows you down

Messages lost between agents
Nobody knows who is answering whom
The same questions, every day
No measure of support quality

How Barqia handles it

Real tickets on top of the conversation

Any conversation opens as a numbered ticket with a status and an owner. Public replies reach the customer on WhatsApp; internal notes stay with the team. Every change is recorded in the ticket's history.

Teams, shifts and permissions

Auto-route to the least-busy agent, restrict an employee to their own chats plus the unassigned queue, or narrow that queue to their team. The shift sweep releases the chats of anyone who has clocked off instead of leaving them stranded.

Knowledge base and AI assistant

Write the approved answers once; agents insert them in a click and the AI assistant replies with them after hours — handing off to a human the moment a question falls outside its scope.

CSAT and reporting

A rating request after the conversation closes, and a dashboard measuring first-response and resolution time per agent — from your real conversations, not estimates.

Plans for this market

Prices in SAR before VAT. Every plan includes a 7-day free trial on your first subscription.

Services — Starter

حوّل واتساب إلى مكتب مساعدة منظّم: تذاكر، توزيع على الفريق، وقياس رضا.

199 /mo before VAT

incl. 15% VAT: 228.85

Contacts3,000
Messages/mo1,500
Employee seats3
WhatsApp numbers1

Analytics & Reports
Kanban
Help Desk (tickets)
Ratings
—Automation & WhatsApp bot
—AI assistant
—WhatsApp forms
Campaigns, templates & reminders
—Integrations (Salla / Zid)
—Product catalog
Chat widget
—API & Webhooks
Employees

Try 7 days free

Common questions

How many agents can share one number?: It depends on the plan: 3 seats on Starter, 8 on Pro, 20 on Advanced — and extra seats can be added monthly.
Does an employee see every conversation?: You decide. An employee can be limited to their assigned chats plus the unassigned queue, to their team, and to specific numbers/branches — and those limits apply to the list, the open, the send, the kanban board and search alike.